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Frequently asked questions

  • When do I receive more details about the event?
    Please refer to the event page which will contain lots of the information you need. The detailed race information will be emailed to you approximately one week before the event date.
  • Where do I get my registration pack?
    This will be collected at the event village on the day of the race. Please leave enough time to collect this.
  • Can I get a refund or cancel?
    We do not offer any refunds or cancellations. For a small fee you can transfer your entry to another event. If you have a unique situation please email us through the contact page.
  • Will my details be shared with any 3rd parties?
    No, The Tri Guys treats your details securely and will not share them with any 3rd party. You can read our full privacy policy here.
  • Can I listen to music?
    Headphones of any kind are strictly prohibited during multi sport events.
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